Observability, ITSM, and SCM evidence converge in the Remedo control plane. Policy and human approval govern the path to verified action.

REMEDO AUTONOMOUS OPERATIONS PLATFORM

Intelligence under operational control

Intelligence.
With control.

From the first signal to a verified outcome.
An AIOps control plane built to investigate deeply,
act within policy, and keep people in command.

Evidence first. Governed by design.
INTELLIGENCE × GOVERNANCE × EXECUTIONVendor-neutral · Enterprise operations
rRemedoOperations workspace
ILLUSTRATIVE WORKFLOW
Incidents / INC-DEMO-001

Checkout latency after deployment

Investigation example
01 / OPERATIONAL EVIDENCE3 sources
Service latencyIllustrative trend
Before changeDeploymentAfter change
O
ObservabilitySymptom and service health
Evidence
I
InfrastructureWorkload identity and dependencies
Context
S
SCMDeployment and change timeline
Change
02 / REASONING & CONTROL
CANDIDATE HYPOTHESIS

A recent change may explain the symptom.

Compare dependency timing and resource pressure before selecting a response.

Further evidence required
AUTHORIZATION BOUNDARY
◇Human approval required

A recommendation does not grant permission to execute.

Inspect the workflow
Scoped contextEvidence-backed proposalsIndependent policyVerified outcomes
DESIGNED TO WORK WITH YOUR STACKITSMSCMObservabilityInfrastructureAutomation

01 / THE PLATFORM

Your tools generate signals.
Remedo connects the meaning.

The Autonomous Operations Platform combines operational context, incident investigation, predictive intelligence, and verified response. Policy and approval controls govern each step.

01 / CONTEXT

Connect the evidence

Correlate alerts, metrics, resource dependencies, recent deployments, and incident history in a scoped operational context.

02 / REASONING

Investigate with AI

Specialized agents examine the evidence, develop hypotheses, and propose remediation with explicit uncertainty.

03 / GOVERNANCE

Govern every action

Independent risk checks, deterministic policies, and human approvals determine what can proceed.

04 / OUTCOMES

Verify the outcome

Customer-side execution is followed by observability checks and audit records to establish what actually happened.

02 / AN INCIDENT, END TO END

An incident is a story.
Every decision needs evidence.

Explore an illustrative incident workflow: connect operational signals, investigate changes, assess a response, and apply governance before action.

ILLUSTRATIVE SCENARIO

Checkout service latency after a deployment

INC-DEMO-001
SIGNALS & CONTEXT

An alert becomes an investigation.

Latency rises shortly after a checkout deployment. Remedo brings the alert, service metrics, infrastructure context, and change timeline into one incident.

SignalCheckout latency exceeds its threshold
ContextDeployment revision and resource dependencies
ChangeRecent release precedes the symptom

03 / INTELLIGENCE WITH BOUNDARIES

Designed for intelligence.
Engineered for accountability.

The Autonomous Operations Platform separates reasoning from permission and execution. Each boundary makes the response easier to inspect, constrain, and verify.

r

AI proposes.
Policy authorizes.
Edge executes.
Observability verifies.
Outcomes teach.

THE OPERATING PRINCIPLE
01

Operational context

Operational context combines observability, infrastructure, change records, and authorized incident history to support investigation and operational intelligence.

02

AI reasoning

Specialized agents investigate incidents, synthesize evidence, evaluate competing hypotheses, and develop remediation plans within a flexible AI architecture.

03

Governance & trust

Separate risk assessment, deterministic policy checks, authorization, budgets, and approval requirements.

04

Customer-side execution

An edge runtime designed to validate signed, typed actions and enforce scope before execution.

05

Verification & learning

Observed outcomes and audit evidence inform evaluation and future improvements under data governance.

04 / TRUST BY DESIGN

Trust is a system.
Build it into every action.

Enterprise trust guides our architecture. Remedo is designed to make evidence, permission, operational risk, and actual outcomes visible at every step.

Evidence over plausibility

Recommendations should reference available evidence, expose gaps, and abstain when the context is insufficient.

Policy outside the model

Deterministic controls govern actions. A confidence score never substitutes for authorization or an approval.

Bounded customer access

Tenant isolation, scoped tools, and customer-side execution are core requirements. Agents should not receive raw credentials.

Accountable execution

Typed actions, supported compensation paths, verification criteria, and audit records make the response reviewable.

Controlled autonomy

Progress from observation to shadow recommendations and approved actions. Autonomy can be constrained or disabled.

Measurable reliability

Planned evaluations cover diagnostic quality, abstention, prompt injection, tool use, cost, latency, and verified recovery.

05 / CONNECT YOUR OPERATIONAL WORLD

Your existing tools.
A shared operational context.

Remedo is designed to connect the systems your teams already rely on. Bring service records, changes, telemetry, and infrastructure context into one coordinated workflow.

SERVICE MANAGEMENT

ITSM & CMDB

Incident records, service ownership, configuration items, and business context help frame the investigation.

SOFTWARE DELIVERY

SCM & CI/CD

Code changes, deployment history, release context, and configuration revisions reveal what changed.

OPERATIONAL SIGNALS

Observability

Alerts, metrics, logs, and traces provide evidence for investigation and outcome verification.

EXECUTION CONTEXT

Infrastructure & automation

Cloud, containers, virtualization, and existing automation tools provide resource context and governed action paths.

Connect context. Coordinate decisions. Preserve the tools your teams know.

06 / A CLOSER LOOK

Built for the way
operations really work.

Does Remedo replace our existing tools?

Remedo is designed to coordinate the tools you already use. ITSM, SCM, observability, infrastructure, and automation provide operational context and governed execution paths.

Will AI have unrestricted production access?

The architecture requires bounded tool access and independently authorized, typed actions. The customer-side runtime is designed to enforce the approved scope. No unrestricted shell access is part of the intended agent workflow.

BUILD WITH REMEDO

The next era of operations.
Intelligent. Accountable. Remedo.

Interested in the Autonomous Operations Platform, technical collaboration, or a product conversation? Get in touch.

[email protected]